Office Admin / Customer Service Assistant

Job Detail

  • Position Administration
  • Experience 1-2 Years
  • Regions ON Southwestern Ontario

Job Description

We are growing and looking for the right addition to join our team!

We are a small locally owned and family run company with a great fun & homey vibe – In order to maintain that we are looking for someone who aligns, first & foremost, with our company’s core values;  (1) Family, (2) Enjoy the Journey, (3) Get it Done, (4) Adapt & Evolve, (5) Transparency & Integrity, (6) Service, (7) Sustainability.

ABOUT US: We are a company who is focused on the sale & delivery of equipment and smallwares to the food service industry. We provide new restaurant equipment and smallware’s to a variety of customers throughout Canada but primarily to those in Southwestern-Ontario & have a large showroom based in the East End of London. In addition to retail sales, we also conduct online auctions – both on and off-site across Ontario with shipping offered across Canada. We are currently looking to expand into the e-commerce market as well with many of our new product offerings. We are a grassroots company who has continued to grow year after year not only in sales but also reputation.

WHO DO WE NEED: We are looking for a team player who holds the same core values. In addition to that fundamental building block, we are also looking for the following

SOFT SKILLS:

  • Detail Oriented & Extremely Organized
  • Customer Service Focused
  • Flexible & Adaptable
  • Ready to Work Hard / Great Work Ethic
  • Does What Needs to be Done
  • Willing to Try New Things
  • Is Okay Getting Their Hands Dirty Every Now and Again
  • Is Comfortable in a Mixed Warehouse/Office Setting
  • Has Stellar Communication Skills (Written, Oral & Body)
  • Is a Critical Thinker with Problem Solving Skills
  • Has an Outgoing & Professional Attitude

HARD SKILLS:

  • Proficient in Microsoft Office
  • Basic Bookkeeping Knowledge
  • Experience with QB as Asset
  • Digital Marketing Skills an Asset
  • Experience in Hospitality Industry an Asset
  • Must be willing to learn our Auction Software along with parts of Quickbooks if unfamiliar.

ROLE & FUNCTIONS:

  • We are looking for someone who enjoys personal connection and values relationship building to interact with our customers and vendors daily via phone, email and in-person
  • The right individual will manage the office paperwork flow and ensure vendors orders are posted once received and their invoices correctly entered
  • This person will assist with Auctions on an as-needed basis (this will include website updates, auction advertisements, customer payments, etc.)
  • This person will invoice customers, collect, and process payments daily while also following up on existing a/r accounts
  • This individual will spend some time each week creating fun and engaging social media posts and updates along with exciting e-blasts to keep our customers up to date on auctions, industry news, store events & specials


WAGES / SALARY:

  • $40-45k Annual Salary Paid Bi-Weekly
  • 2 Weeks Holiday
  • $1,000 Health Spending Account
  • Full-Time, M-F from 9-5 (Occasional Saturday Shift, 9-2 Required)

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Please note the successful applicant MUST have reliable transportation to and from office. Public transportation is not available at our facility.