What’s the role?

The IT Virtual Administrator (Part-time or Full-time) will serve as the single point of contact providing desktop and systems support to end-users both internally and externally. They will maintain secure and confidential information while troubleshooting and resolving moderately complex software/ hardware problems.

Here’s what could be included in a typical day:

• Assist customers and internal employees in resolving technical problems by providing guidance regarding software and hardware problems
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
• Resolves and/or refers to more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame
• Serve as front-line contact for customers by providing support through all our inbound channels including telephone calls, emails, live web chat as required
• Manage support cases to resolution and engage other teams as appropriate
• Identify, troubleshoot, resolve, and document resolution of issues encountered by Jobvite customers through use of internal support tools and knowledgebases
• Contribute to technical and functional solutions (issue/resolution and question/answer) by documentation

REQUIRED SKILLS, EXPERIENCES, AND QUALIFICATIONS

• 3+ years in an IT Help Desk role required
• Minimum Associates Degree in Information Systems, Information Technology or similar preferred

PROFICIENT WITH THE FOLLOWING TECHNOLOGIES

• Windows desktop and server environments (7 and above) as well as Office 365 and exchange online
• Microsoft Office 365 administration
• Experience using and administering multiple cloud platforms
• Proficient in various backup tools, methodology, and creating redundancy
• Active Directory maintenance and UAC sustainment, Driver Updates, Malware Removal, Anti-Virus Software, Firewall configuration and network monitoring tools
• Remote connectivity tools such as TeamViewer, RDP, Cisco Meraki, Apple DEP
• Very comfortable at supporting multiple in resident and cloud platforms as well as collaboration
• Experienced at DNS configuration.
• Strong understanding of security principle and setting security policies
• Thrives in a fast-paced environment.

Equitability and inclusion are critical to The Wellness Groups success. As a Wellness Product Company, changing the health business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry’s most talented people. We empower our employees to bring their whole selves to work because we know that diversity of skills, experience, and perspective drive innovation and is simply good business. 

As a strong proponent of diversity, equitability, and inclusion, The Wellness Company is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the team– help us change the health industry landscape and make a dent in the wellness universe.