Customer Experience and Multi-tasking Guru

  • Full time Part time
  • Penticton, British Columbia View on Map
  • @SOTA
  • Salary: $21.00 - $23.00 / Hourly

Job Detail

  • Position Customer Support
  • Experience 1-2 Years
  • Regions BC Okanagan Valley

Job Description

Do you love helping people? Do you take pride in providing a quality customer experience? Do you view life as a way to be of service in this world – helping others & having fun?

We are SOTA Instruments and we’ve been growing our business in BC since 1996. We are looking for full & part time Customer Experience & Multi-tasking Guru’s to join our Customer Experience Team.

The right person for this position enjoys working collaboratively. They’re a natural problem solver and able to think on their feet. Their strong communication skills shine through in the emails they write and how they  conduct themselves on the phone. They thrive in a fast paced environment with an array of tasks & responsibilities. The right person has proven customer support experience and familiarity with answering customer calls, emails and processing web orders. The ability to multi-task, prioritize & manage time effectively comes naturally. Reliability and an interest in wellness round out a “good fit.”

In addition to the daily tasks, we also provide staff with a diversity of responsibilities to match their interests. Do you love Social Media? We are looking for someone to take care for our Social Media accounts. Maybe you love talking to customers about their experiences with the SOTA products – then managing our testimonials might be for you. We have something for everyone.

We offer a good wage (F/T starts at $45,000 up to $48,000 once fully trained), bonuses, excellent hours (8am-4pm Monday – Friday with paid lunch breaks), Extended Health, Dental & Vision after 3 months for full time employees, monthly staff lunches, extra paid days off at Christmas, and your birthday off with pay. Plus you get to work at a fresh and modern office in downtown Penticton (with a rooftop patio!) one block from Okanagan Lake.

Please drop your resume and cover letter off at 101 – 161 Ellis St in Penticton. We encourage you to write a cover letter from your heart. Tell us what about this position interests you and why you want to work with the SOTA Team. Our office is open 8am – 4pm Monday to Friday. We will accept email submissions from out-of-town applicants looking to relocate only (

SOTA Instruments is an equal opportunity employer and respects your personal rights and freedom. You will not be asked to disclose your personal medical information.

Our office is a dog friendly, smoke-free and fragrance-free work environment.