Customer Care Representative

  • Full time Part time
  • Penticton, British Columbia View on Map
  • @SOTA
  • Salary: $21.00 - $23.00 / Hourly

Job Detail

  • Position Customer Support
  • Experience 1-2 Years
  • Regions BC Okanagan Valley

Job Description

We are SOTA Instruments, and we have been growing our business in BC since 1996. Our Customer Care Team is looking for a new full time or part time team members who take pride in providing a quality customer experience and are genuinely excited about helping others.

The right candidates find joy in working collaboratively with a team and being of service. They are  natural problem solvers and able to think on their feet. Since our customer interactions take place over the phone or through email (we have very few walk in customers) strong communication skills are key. The right person will have proven customer support experience and familiarity with answering customer phone calls, emails and processing web orders. The ability to multi-task, prioritize and manage time effectively should also come naturally for these people. Reliability and an interest in wellness will round out a “good fit.”

We offer a good wage (full time starting at $45,000 up to $48,000 once fully trained), bonuses, excellent hours (8am-4pm Monday – Friday with paid lunch breaks), Extended Health, Dental & Vision after 3 months for full time employees, monthly staff lunches, extra paid days off at Christmas, and your birthday off with pay. Plus you get to work at a fresh and modern office in downtown Penticton (with a rooftop patio!) one block from Okanagan Lake.

Please drop your resume and cover letter off (no remote work applications please) at 101 – 161 Ellis St in Penticton. We encourage you to write a cover letter from your heart. Tell us what about this position interests you and why you want to work with the SOTA Team. Our office is open 8am – 4pm Monday to Friday. We will accept email submissions from out-of-town applicants looking to relocate only.

SOTA Instruments is an equal opportunity employer and respects your personal rights and freedom. You will not be asked to disclose your personal medical information.

Our office is a dog friendly, smoke-free and fragrance-free work environment.